When AI Ticketing Goes Rogue: The Risks of Atlassian’s New Protocol
AI agents offer IT ticketing magic but come with risks. Cato Networks found a new attack: “Living off AI.” Using Atlassian’s protocol, crafty hackers can sneak malicious tickets into Jira Service Management, making unsuspecting support agents their accomplices. It’s the ultimate unwanted collaboration—turning help desks into heist desks!
Hot Take:
AI agents are like that friend who promises to help you move but ends up eating all your pizza instead. They mean well, but they might just open the door for some uninvited guests (aka hackers)!
Key Points:
- Cato Networks researchers exposed a vulnerability in Atlassian’s AI agent protocol.
- A ‘Living off AI’ attack lets hackers submit malicious support tickets through JSM.
- Atlassian’s Model Context Protocol (MCP) integrates AI into enterprise workflows.
- The attack exploits prompt injections to access internal data.
- Engineers unknowingly act as proxies, executing malicious instructions.
Already a member? Log in here