Salesforce Revokes Tokens Amid Gainsight Data Breach Drama: What You Need to Know
Salesforce revoked refresh tokens for Gainsight apps amid a data theft probe. Apparently, this isn’t a CRM hiccup but more of an “app connection gone rogue” situation. Salesforce assures affected users they’re on it, but if you’re missing data, check behind the virtual couch cushions—just in case!
Hot Take:
Looks like Salesforce is trying to patch up a data leak faster than you can say ‘customer relationship mismanagement’! Who knew that connecting apps could lead to such a ‘refreshing’ wave of chaos? Gainsight’s connection is now on the naughty list, and Salesforce has hit the ‘revoke tokens’ button like it’s going out of style. But remember folks, with great connectivity comes great responsibility!
Key Points:
- Salesforce revoked refresh tokens for Gainsight-published apps amid a data theft investigation.
- The issue stems from external app connections, not Salesforce’s CRM platform itself.
- Salesforce temporarily removed Gainsight apps from the AppExchange during the probe.
- Previous similar incidents include the 2025 Salesloft breach by the “Scattered Lapsus$ Hunters.”
- ShinyHunters claim further access to 285 Salesforce instances via Gainsight post-breach.
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