M&S Ditches TCS for New IT Service Desk Amidst Tech Turmoil
Marks & Spencer has swapped Tata Consultancy Services for a new IT service desk provider, ending a contract amid a year of tech turbulence including a £300 million cyber incident hit. TCS still supports other IT functions for M&S, but the retailer remains tight-lipped about its new IT service desk partner.
Hot Take:
Marks & Spencer just pulled the IT equivalent of “It’s not you, it’s me” with Tata Consultancy Services. While TCS may not be their go-to for IT service desks anymore, they’re still keeping it in the friend zone for other tech needs. Who knew retail was such a soap opera?
Key Points:
- M&S dropped TCS as its IT service desk provider after a procurement process starting in January.
- TCS continues to support other IT services for M&S, maintaining a strategic relationship.
- M&S suffered a major cyber incident in April affecting Click & Collect orders and more.
- The retailer expects a significant financial hit due to the cyber incident.
- TCS claims its systems were not the source of the vulnerabilities in the cyber incident.
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