ICO’s Complaint Backlog: When Data Protection Hits a Snag!
The Information Commissioner’s Office is drowning in complaints, with response times slower than a sloth on vacation. Despite an 8% annual surge in data protection complaints, they’re committed to hitting their 80% target again. The ICO’s plan? More staff, digital upgrades, and a prayer to the gods of efficiency.
Hot Take:
The ICO’s New Year’s resolution? Stop ghosting on complaints! While their 2024 complaint response efficiency is hitting rock bottom faster than a New Year’s gym membership, the ICO is determined to pump up its performance. Maybe they just need a bit more time to bench press those data protection queries! Let’s see if they can turn this Titanic around before 2025 arrives on the horizon.
Key Points:
- The ICO’s complaint response times have drastically fallen, with only 12% of complaints addressed within 90 days in late 2024.
- There’s been a notable increase of 746 complaints compared to the same period in the previous year.
- The ICO plans to recruit 19 new staff members to manage the growing workload.
- Over 10,000 complaints were received in the last quarter of 2024, marking an 8% rise.
- Plans are underway for digital and process changes, with automation expected to launch by March 2025.
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