Have I Been Pwned to Kick Out Resellers: Drama Unfolds Over Subscription Shenanigans
Troy Hunt is considering banning resellers from Have I Been Pwned due to their complex support needs. They’re just 0.86% of subscribers but generate 15.6% of support tickets. As Hunt puts it, “How do you return your Netflix subscription?” HIBP aims for a middle ground, but resellers may soon be off the table.
Hot Take:
Troy Hunt is on the verge of giving resellers the boot from Have I Been Pwned (HIBP), and honestly, who can blame him? With resellers being the equivalent of that one friend who never picks up the check, it seems Hunt’s patience has finally hit its expiration date. Maybe it’s time for resellers to find a new party to crash.
Key Points:
- Troy Hunt, the brains behind HIBP, is contemplating banning resellers due to their high maintenance.
- Resellers constitute a mere 0.86% of subscribers but are responsible for 15.6% of support tickets in 2025.
- Hunt described reseller support requests as more complex and time-consuming than those from regular users.
- HIBP is working on automation to address these issues, but resellers still need more hand-holding.
- Hunt prefers Managed Service Providers (MSPs) who bring added value to the table.
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