Colt Tech’s Cyber Slip-Up: When Your Customer Portal Takes a Vacation
Colt Technology Services blames a “cyber incident” for taking its customer portal offline, leaving customers to navigate the digital age like it’s 1995—via email and phone calls. The London-based telco assures there’s no evidence of data breaches but apologizes for the inconvenience. Meanwhile, its tech team is on a digital rescue mission.
Hot Take:
Colt Technology Services might be having a “cyber incident,” but their handling of it is anything but a Colt classic. It seems like their customer portal and other services are down, proving that even telecommunications giants can have an off day (or week). Customers are left dialing back to the stone age to get support, and it’s all a bit like trying to order a pizza with a carrier pigeon. No data breach though, so the only thing leaked is customer patience. Chin up, Colt – at least your customers aren’t calling you collect!
Key Points:
- Colt Technology Services experienced a cyber incident affecting internal systems.
- Customer and employee data are reportedly safe, with no improper access found.
- Services like the customer portal and Voice API platform are down, with restoration efforts ongoing.
- Customers are advised to use email or phone for support.
- Speculation suggests SharePoint servers with webshells might be involved.