Coinbase’s Bribe Scandal: When Outsourcing Customer Service Goes Hilariously Wrong
Rogue insiders at Coinbase allegedly took bribes to hand over customer records, leading to criminal exploitation. CEO Brian Armstrong announced arrests, hinting at more to come. Despite criticism over outsourcing customer service, Coinbase is pursuing fraudsters. The saga continues as justice catches up with these digital delinquents.
Hot Take:
Coinbase seems to have accidentally hired a cast of “Ocean’s Eleven” for their overseas support team. While it’s good to hear that rogue insiders are finally facing justice, maybe it’s time to reconsider outsourcing customer service to the Land of Curry and Chaos, where data breaches are apparently the spice of life. Who knew customer service could be so thrilling?
Key Points:
- Rogue Coinbase insiders allegedly took bribes to hand over customer records to criminals.
- A former customer service agent was arrested in Hyderabad, India, with more arrests expected.
- The breach involved the theft of nearly 70,000 customer records, but no access to wallets or private keys.
- Coinbase has set up a $20 million reward fund for information leading to the attackers’ arrests.
- Critics blame Coinbase’s outsourcing of customer service to India as a factor in the breach.
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