Coinbase Chaos: Ex-Agent Arrested in India for Aiding Hackers, More Trouble Ahead?
Coinbase’s customer service agent in India got arrested for helping hackers steal data, proving once again that sometimes it’s your “friendly” support that’s the real problem. Meanwhile, another scammer impersonating Coinbase stashed $16 million in their “safe” wallet. Who knew crypto trading came with a side of drama?
Hot Take:
Oh, the irony! A customer service agent tasked with resolving issues ends up causing one of the biggest headaches for Coinbase. You know it’s a bad day at the office when your task list goes from “assist customers” to “aid hackers in a $20 million heist.” Whoever thought outsourcing customer service was a good idea might want to rethink their life choices.
Key Points:
- Former Coinbase customer service agent arrested in India for helping hackers.
- Hackers demanded a $20 million ransom to not publish stolen data from 69,500 customers.
- Incident linked to TaskUs, a customer support outsourcing firm in India.
- TaskUs shut down an entire department of 226 employees after the breach.
- Coinbase scam artist Ronald Spektor ran a separate $16 million impersonation scheme.
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