Buzzing Through Cyberspace: How Cybersecurity Support Teams Are the Bees’ Knees in Digital Defense
Consider cybersecurity customer support the busy bees of the digital world. Their buzz? Time, empathy, and customer education. Ditch the blame games and automated responses for personalized, prompt communication. While AI and Machine Learning are buzzing, the honey of effective cybersecurity customer support tastes sweetest with a dash of human expertise.
Hot Take:
Are cybersecurity customer support teams the new bees of the digital world? Well, according to Igor Akhmetov, Head of Customer Support, META & APAC at Kaspersky, they are. And frankly, we agree. Between their tireless work effort, constant vigilance, and intricate "dances" (read: communication), they're buzzing their way to the top of the hive. And let's not forget that while AI and Machine Learning are the new kids on the block, the honey still tastes sweetest when human expertise is added to the mix.Already a member? Log in here