Agentic AI: When Your AI Decides It’s the Boss – Navigating the Risks and Rewards
Agentic AI is taking the AI world by storm, promising breakthroughs and a few hair-raising risks. Imagine AI agents going rogue, making decisions, and taking actions without human oversight. Gartner predicts Agentic AI will resolve 80% of customer service issues by 2029, but not without introducing security challenges that are anything but artificial.
Hot Take:
Agentic AI: The new kid on the block, ready to help us skip the line at customer service by 2029, but also potentially the star in a future Black Mirror episode. As it grows up, it promises to be more independent than your teenager and just as hard to control. Let’s just hope it doesn’t ask to borrow the car keys of your IT systems.
Key Points:
- Agentic AI is all about making decisions and taking actions autonomously; no humans required.
- It’s poised to tackle 80% of customer service issues by 2029, according to Gartner.
- Security nightmares loom, with risks like rogue AI agents and accountability dilemmas.
- Agentic AI ecosystems introduce new attack vectors, such as AI worms and collusion attackers.
- How to prep for Agentic AI threats: real-time monitoring, secure communication, and AI explainability.
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